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PRIVACY POLICY

Yellow Bus Catering Ltd
Last updated: October 2025

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1. Who we are

This Privacy Policy explains how Yellow Bus Catering Ltd (“we”, “us”, or “our”) collects, uses and protects your personal information.

Business name: Yellow Bus Catering Ltd
Address: 3 Staveley Way, Brixworth, NN6 9EU
Email: book@yellowbus.catering
Website: www.yellowbus.catering

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. What information we collect

We may collect and process the following types of personal data when you interact with us through our website, social media, email, or in person:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment details (processed securely through Stripe)

  • Dietary information (where relevant to your catering order or event)

  • Event details (such as dates, venues, guest numbers and preferences)

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3. How we collect your information

We collect data when you:

  • Fill in a form on our website (for example, to make a booking or enquiry)

  • Communicate with us by email or phone

  • Make a payment through our website or directly via Stripe

  • Interact with our website or social media pages

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4. How we use your information

We use your personal data to:

  • Respond to enquiries and manage bookings

  • Process and confirm payments

  • Provide catering and event services

  • Send relevant updates or communications about your booking

  • Improve our website and marketing using analytics data

We will never sell your personal information to third parties.

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5. Sharing your information

We only share your information when necessary, including with:

  • Stripe, our payment processor, to securely handle transactions

  • Our website hosting and IT providers, for site operation and security

  • Google Analytics and Facebook Pixel, to help us understand how visitors use our site and improve our marketing

These providers only process data on our behalf and in compliance with data protection law.

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6. Cookies and analytics

We use cookies to make our website work effectively and to help us understand how visitors use it. This includes Google Analytics and Facebook Pixel for marketing and traffic insights.
You can control or disable cookies at any time through your browser settings.

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7. Data retention

We keep personal data for as long as necessary to fulfil the purpose it was collected for — such as managing your booking, complying with legal obligations, or handling any queries.
After that, your data will be securely deleted or anonymised.

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8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of any incorrect or incomplete information

  • Request deletion of your personal data (where legally possible)

  • Object to or restrict certain uses of your data

If you’d like to exercise any of these rights, please contact us at book@yellowbus.catering.

If you’re not satisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk

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9. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our business or the law. The most recent version will always be available on our website.

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